Terms and Conditions of a non-refundable voucher
1.1. A non-refundable voucher can be issued for unused (fully open) or partially used (unused coupons) tickets. If the passenger has a fully refundable ticket, it is not in the passenger’s interest to accept a non-refundable voucher.
1.2. The passenger's acceptance of a non-refundable voucher shall be deemed a full consent to and approval by the passenger of these terms and conditions.
1.3. The non-refundable voucher will be issued for the full value of the unused ticket, including taxes.
1.4. If extra options were purchased as part of unused tickets for flights operated by Air France or KLM, an additional non-refundable voucher may be issued for the total value of the purchased unused options.
1.5. The amount that can be used is mentioned on the non-refundable voucher.
1.6. If the currency of the non-refundable voucher differs from that of the ticket price, the rate of exchange will be the banker’s selling rate of Air France or KLM's bank.
1.7. If the passenger purchases a changeable ticket, the change fee will be deducted from the voucher's total value. The new value will then be shown on the non-refundable voucher.
For example: if the passenger has purchased a ticket for EUR 200 with fare conditions that state that changes are permitted at a EUR 50 fee. When the passenger accepts the voucher, a total amount of 150 EUR will be credited to the final voucher.
1.8. The non-refundable voucher will be issued per passenger and match the passenger name displayed on the original ticket. Even if the passengers are on the same booking as other voucher recipients, each individual passenger will receive a voucher in their name.
1.9. For tickets with a mixed fare type (e.g., outbound travel not refundable and inbound travel refundable), the non-refundable voucher will be of the total value of the unused ticket but will be entirely non-refundable.
2.1. The non-refundable voucher must be used to pay an Air France, KLM, Delta Air Lines, or Virgin Atlantic fare when an Air France or KLM ticket is issued.
2.2. Non-refundable vouchers can be used to pre-purchase other optional products and services (when offered) on Air France- or KLM-operated and marketed flights.
2.3. In-flight purchases are not possible with the voucher.
2.4. If a balance remains on the voucher after the passenger purchases a ticket, a new non-refundable voucher shall be issued for that amount. Nonetheless, the terms and conditions of the original voucher shall remain applicable.
2.5. If the passenger books a new flight and the price of the new booking is higher than the amount on the non-refundable voucher, the passenger will need to pay the fare difference.
2.6. If the passenger uses the non-refundable voucher to book a new ticket that is fully refundable or partially refundable, and the passenger later requests a refund of this ticket, the passenger will receive the amount of the difference paid. However, the part paid with the non-refundable voucher will remain non-refundable.
3.1. The total value of the voucher is non-refundable.
3.2. If the passenger paid for their ticket using a combination of cash and Miles, their non-refundable voucher will have the value of the cash amount they paid for their ticket. The spent Miles are only refundable if the airline has canceled the flight.
3.3 By agreeing to these conditions, the passenger forfeits the right to request a refund of the original ticket when accepting a non-refundable voucher.
4.1. These vouchers are non-transferable. Vouchers may only be used to purchase a new ticket or extra options issued for the passenger whose name is stated on the original voucher — except for passengers traveling together on the same booking as the original voucher owner after they have redeemed their voucher.
4.2. A voucher is non-endorsable. The voucher cannot be bartered or sold, and doing so will render it invalid.
4.3. The passenger will be exclusively responsible for their voucher. Air France and KLM are not liable to the passenger if a voucher has been used by anyone other than the passenger.
The non-refundable voucher is valid for one year following its date of issuance. The passenger has one year to use the voucher toward a new flight in the future. If the passenger exceeds the voucher's validity, the voucher will be lost and no longer usable.