Refunds, vouchers, and compensation

Did you run into unexpected trouble during your trip? Would you like to cancel your booking? You may be eligible for compensation.

Solidarity tax refund Air France is refunding customers for the early collection of the increased Solidarity Tax on Airline Tickets (TSBA) for eligible flights.

Learn more about refunds

Ticket and option refunds

Select a reason and follow the steps to request a refund, obtain a voucher, or receive compensation.

REQUEST A REFUNDBaggage dispute

Baggage

View all the steps to follow to declare missing or damaged baggage.

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Covid-19

For all tickets issues through June 28, 2022, specific rules apply.

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Learn more about your rights

Passenger rights

Provisions of European Regulation 261/2004

Carrier's responsibility

Limits of liability for incidents, delays and damages